Overview

n line with our strategic vision to become an AI-first enterprise, Elevondata has prioritized advancing its capabilities in Conversational AI (CAI). We successfully executed a series of transformative projects, solidifying our position as a trusted partner for businesses adopting CAI solutions.

Project Highlights

  1. Enhancing Multilingual Conversational AI
    Elevondata collaborated with Kore.ai to deliver a high-impact solution involving the training and evaluation of over 1,000 utterances. Our team also provided expert guidance on developing FAQs in multiple languages, enabling clients to cater to a diverse customer base effectively. This initiative underscores our commitment to multilingual omnichannel solutions for a Global IoT / Robotics Equipment Manufacturer.
  2. Virtual Assistant Implementation for Inbound Calls
    Elevondata implemented a robust virtual assistant to streamline inbound call handling for a Leading Digital Healthcare Provider. This innovative solution addresses many client interactions, including:
  • (i) Responding to general FAQs.
  • (ii) Authenticating users securely.
  • (iii) Managing inquiries related to coverages, benefits, and dependents.

The virtual assistant’s capabilities have significantly enhanced customer support, improving efficiency and user satisfaction.

  1. Developing a Sophisticated Outbound Dialer
    Elevondata is currently engaged in a sophisticated project aimed at developing an outbound dialer designed for seamless interaction with humans and other bots for a Leading Healthcare Insurance Provider. This includes user validation and integration with Salesforce APIs. The complexity of this venture lies in creating a tailored outbound dialer applicable across multiple insurers with diverse case requirements. Our team is diligently working on integrating this system for several carriers, including the top ten insurers and featuring bot-to-bot communication capabilities in a B2B setting.

Showcasing Excellence at Kore Konference 2024 (KK24) At KK24 in Orlando, Elevondata presented its advancements in omnichannel multilingual Conversational AI. This platform enabled us to highlight our success stories, foster collaborations, and explore new opportunities within the industry.

Conclusion Through these strategic projects, Elevondata has demonstrated its expertise in delivering innovative Conversational AI solutions. By combining technical proficiency with a customer-centric approach, we continue to drive impactful results for our clients, paving the way for future advancements in AI-driven business solutions.


Company Background

Kore.ai is a global leader in Conversational AI and digital-first customer experience solutions, headquartered in Orlando, Florida. The company specializes in intelligent virtual assistants (IVAs), chatbots, and conversational solutions that transform customer and employee interactions across industries such as banking, healthcare, insurance, and retail. Kore.ai’s no-code and low-code platforms empower businesses to design, deploy, and scale conversational interfaces with ease, offering multilingual and omnichannel support, natural language understanding, and seamless enterprise integration. Recognized as a Gartner Magic Quadrant leader, Kore.ai is revolutionizing digital communication by delivering AI-driven automation that enhances efficiency and personalized experiences.